Jump Start Virtual Academy FAQ


Is there a deadline to register for workshops?
Yes, please refer to the workshop descriptions for the specific registration deadline for each workshop.

What information do I need to register?
Before you begin the registration process, please make sure that you have your NCCPA ID number and ZIP code associated with the NCCPA account (if applicable) to successfully complete the registration. If you do not have an NCCPA ID number, you can still register for the workshops, but you won’t be able to claim CME credits.

Can I have someone else register me for the workshop?
No, we recommend that you register yourself for the workshop. Some workshops require you to answer questions during the registration process. These questions are intended to provide the facilitator(s) with information to enhance your workshop experience, such as particular learning goals for the workshop. Since the answers to these questions are unique to you, please register yourself so that you can provide the most helpful answers to these questions.

Am I able to transfer my registration?
Yes, and there is no additional charge to do so. Please email us at workshops@PAEAonline.org with your name, email and program name, and the name, email, NCCPA ID/ZIP code associated with the NCCPA ID (if applicable) of the person to whom you wish to transfer your registration.

Am I able to modify or cancel my registration?
Yes. If you wish to change or add a workshop or cancel, please email us at workshops@PAEAonline.org.

There is a 10% administrative fee if you cancel your registration before the stated cancellation deadline for the workshop. Cancellation requests received after the deadline will not receive a refund. “No shows” will be charged the full registration amount. Refunds will be processed within two weeks of the workshop date. Please refer to the full cancellation information on our Workshop Policies page. Feel free to contact us at workshops@PAEAonline.org if you encounter issues or have any questions.

Can I be invoiced?
Yes, absolutely! Simply select the check payment, and the confirmation email will serve as an invoice.

What if I am a member but am not receiving the member pricing?
When you attempt to register, make sure to use the member registration link. It will prompt you to log into the member community. If you do not know your password, you can use the Forgot Password link to set up a new one. After logging in, you should see the form with the correct prices.

Experience and Equipment

What kind of experience should I expect during the workshop?
The workshop registration fee includes access to the online course materials and participation in live virtual sessions where you will engage with the facilitator(s) and your colleagues. Depending on the workshop, you will participate in a combination of presentations, large group discussions, breakout sessions, and interactive guided activities. To make the most of the interactive virtual sessions, attendees should plan to complete 30-60 minutes of pre-work prior to each weekly session.

How will I access the workshop materials?
Workshop materials will be shared via PAEA’s Digital Learning Hub and you will also have access to a dedicated Professional Learning Community for your workshop group. Click here for more information about the Digital Learning Hub. To access your account, please login or reset your password here.

What equipment do I need in order to participate in the workshop?
You will need a desktop or laptop computer with internet access and a headset (or a microphone and speakers) to communicate with the facilitator(s) and your fellow workshop participants. You are also strongly encouraged to use a webcam during the workshop. Please note that it is not recommended to use a tablet or mobile device as this will limit your ability to fully participate.

How will I join the live virtual workshop sessions?
Participants will use Zoom to join the live virtual workshop sessions. We recommend that you install Zoom on your desktop or laptop computer prior to the workshop. You can test your computer’s connection to Zoom at https://zoom.us/test. If you have any difficulty, please consult with your IT department for assistance setting up your computer.

What should I do if I need to request accommodations?
PAEA encourages all PA faculty and staff to participate in its programs and activities. If you anticipate needing any type of accessibility accommodation or have questions about the physical or virtual access provided, please contact workshops@PAEAonline.org at the time of registration or at least one week in advance of the event.

CME and Attendance

Will CME be available for the workshops?
Yes. Event organizers plan to apply for AAPA Category 1 CME credits. Please refer to the workshop descriptions for the specific CME information related to each workshop.

Is there an attendance policy?
For live virtual workshops, active participation in all originally scheduled sessions of the program is mandatory to receive full CME credits. Active participation in live virtual workshop sessions includes, but is not limited to, completing required pre-work ahead of each session, participating in virtual classroom activities, discussions, and breakout sessions.

How will I receive my CME credits for the workshop?
Certified PAs who meet the attendance policy requirements and complete the workshop evaluation survey will receive a certificate showing their CME credits after the workshop.

Additional Information

Whom should I contact if I have more questions?
Send a message to our team at workshops@PAEAonline.org, and someone will get back to you as soon as possible.